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SAPI LABS Announces CRM® (Customer Relationship Management) System with Java Technology
Released On 5th August, 2013
Cuttack,India – August 5, 2013: SAPI LABS, today announced the release of a transformational customer service platform, CRM. CRM® blends the flexibility and configurability of the leading Business Process Management (BPM) software from JAVA Systems, with the comprehensive CRM Policy Administration System from SAPI LABS to create a powerful and unique web-based customer service platform to enhance operational /Relational excellence and customer experience.
CRM® Platform Highlights
  • The platform offers a unique, configurable desktop with multiple communication options for service representatives. Irrespective of the distribution channel, or the underlying Policy Administration System, it enables delivery of unsurpassed flexibility through customized display of available information
  • The platform delivers service efficiencies by linking business-critical systems on a single platform
  • Enterprises can access detailed metrics to track task performance, thereby increasing real-time visibility into operations
  • The platform has the ability to leverage multiple Policy Administration Systems for end-to-end servicing of all types of life insurance and annuity contracts
  • It accelerates go to market with customized business processes, while providing an individualized service experience to the agent and policy owner at reduced costs
  • CRM delivers customized workflows on a single platform, by enabling multiple options to change the system specific to each client’s needs, while retrieving data from multiple policy administration platforms
  • The platform delivers predictable business outcomes by prompting service representatives to ask the client for key information that can be customized on the basis of different policies, products, and clients
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